PRIVACY POLICY
PRIVACY POLICY Effective Date: January 1, 2025
FOMO Entertainment Group LLC ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services.
Information We Collect
Personal details (name, email address, mobile phone number) when you sign up, purchase tickets, opt in to SMS communications,
or contact us.Payment information, processed securely via third-party payment processors. We do not store full payment card numbers.
- Technical data including cookies, IP addresses, and browsing behavior for website analytics and performance.
How We Use Your Information
To process ticket purchases and deliver event confirmations.
To send SMS text messages to customers who have opted in, including event announcements, ticket availability alerts, loyalty reward updates, and event reminders.
To improve website functionality and marketing efforts.
To comply with legal obligations and prevent fraud.
SMS Communications
How we obtain consent. We collect mobile phone numbers through the sign-up form on https://www.fomofestivals.com/. To receive text messages, you must affirmatively check an unchecked consent box that states: "I agree to receive promotional/marketing SMS communications from FOMO Entertainment Group, including updates, promotions, festival alerts, ticket announcements, and event reminders. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help." We do not purchase, rent, or otherwise acquire phone numbers from third parties, lead generators, or list brokers.
Program details. If you provide your phone number and consent to receive SMS messages from FOMO Entertainment Group LLC, you agree to receive recurring automated marketing and informational text messages at the phone number provided. Consent is not a condition of purchase or of using our services. Message frequency varies, up to approximately 10 messages per month, with increased frequency around event dates. Message and data rates may apply.
Opting out. You can opt out at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You will receive a single confirmation message, and no further marketing SMS messages will be sent. For help, reply HELP to any message or contact us at Info@fomofestivals.com or (561) 728-1660.
Mobile Information and Consent — No Third-Party Sharing. No mobile information, phone numbers, or SMS consent data will be shared with, sold to, or rented to third parties, affiliates, or lead generators for any purpose, including marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile information may be shared only with subcontractors or vendors who directly support our text messaging program — such as our SMS delivery provider — and those parties are contractually prohibited from using it for any other purpose.
Carrier liability. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.
Data Protection
We do not sell your personal data to third parties.
We may share your information with essential service providers (such as payment processors and SMS delivery platforms) solely to operate our services.
Your information is stored securely and accessed only by authorized personnel.
Cookies
We use cookies to enhance your browsing experience. You may adjust your browser settings to decline cookies, though some website features may not function properly as a result.
Children’s Privacy
Our website and messaging program are not directed to children under 13, and we do not knowingly collect personal information or mobile phone numbers from children under 13. If you believe a child has provided us information, contact us at Info@fomofestivals.com and we will delete it.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@fomofestivals.com. You may also request that we stop contacting you by any channel. We will respond within the timeframes required by applicable law.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.